Shipping Policy
Shipping Policy
Warehouse Locations
We ship from multiple global warehouses to ensure faster delivery:
China, Hong Kong, United States, Vietnam, Singapore, United Kingdom, and Germany.
Processing Time
All orders are processed and dispatched within 2–4 business days after purchase.
Shipping Methods & Delivery Time
We offer two shipping options depending on your location: Expedited and Standard Shipping.
Exact delivery costs are calculated at checkout.
| Region | Expedited Shipping | Standard Shipping |
|---|---|---|
| United States (48 states) | 1–3 weeks | 4–6 weeks |
| United States (Remote Areas) | 2–4 weeks | — |
| Canada | 1–3 weeks | 4–6 weeks (Free) |
| Europe | 1–3 weeks | 4–6 weeks (Free) |
| Australia | 1–3 weeks | 4–7 weeks (Free) |
| New Zealand | 1–3 weeks | 4–7 weeks |
| Asia | 1–3 weeks | 4–6 weeks (Free) |
| Hong Kong & Macau | ~1 week | ~2 weeks (Free) |
| Mainland China | ~1 week (Free) | — |
| Saudi Arabia & Switzerland | 2–4 weeks | 4–7 weeks |
| Mexico & Monaco | 2–4 weeks | 4–7 weeks |
| India | 1–3 weeks | — |
| South Africa, Argentina, Iceland | 2–4 weeks | — |
| Other Countries | — | 5–10 weeks |
Important Shipping Notes
- USA Orders: Due to current tariff policies, a shipping fee applies. Final cost is shown at checkout.
-
Europe (UK, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary):
Please select Standard Shipping to avoid high import duties.
Customs, Duties & Taxes
Import duties, VAT, and taxes are not included in the product or shipping price.
These charges are the customer’s responsibility.
Address Changes
- Within 48 hours: Changes are usually free
- After 48 hours: Contact us immediately at support@rayoralight.com
- After dispatch: Any rerouting fees are the customer’s responsibility
Order Tracking
All orders include tracking.
Track your shipment anytime via:
- 17track.net
- UPS.com
Lost or Damaged Packages
- Lost or damaged in transit: Free replacement provided
-
Marked delivered but not received:
Please contact the carrier within 7 days to initiate an investigation -
Failed delivery attempts:
Return and reshipping costs are the customer’s responsibility
Refunds may include a 30–50% restocking fee
Shipping Restrictions
We currently do not ship to:
- PO Boxes, APO, or FPO addresses
- Afghanistan
- Most African and South American countries
If your country is not listed, please contact us before ordering.
Delivery Guarantee
If your order is not delivered within 90 days,
we will issue a full refund or replacement.
Contact Us
📱 Phone: +44 7490 300714
📧 support@rayoralight.com